Refund & Return Policy
We're here to ensure you enjoy a seamless shopping journey with us.
Before dispatch, every item is rigorously inspected to guarantee only the highest quality products make their way to you.
We encourage you to review your measurements carefully prior to making a purchase. Due to the diversity in sizing across our range, we recommend consulting the size charts available on the product pages for accurate guidance. Should a product lack a size chart.
In the event that you receive an item that is not up to standard, such as defective, damaged, incorrectly sized, or not what you ordered, we urge you to get in touch with our customer support team immediately. We are committed to resolving such issues within 1 working day. Please be aware that returns or exchanges for reasons not specified above will not be facilitated unconditionally.
Items designated for return must be sent back to us. Upon receipt, we will undertake the processing of your return and initiate a refund within 10 working days. We wish to remind you that shipping fees remain non-refundable as they pertain to the service cost of shipping. Please be advised, our return policy remains active for 15 days following your purchase, after which service requests will not be entertained.
Guidelines for Returns
For reasons of hygiene, categories such as underwear, bodysuits, swimwear, and accessories are excluded from our returns and refunds policy. Items intended for return must be in their original condition — unworn and unused. Returns comprising damaged, washed, or altered merchandise will not be accepted. We ask that you notify our customer service team regarding your return intentions and the reasons therein. It's important to note, return shipping costs will be incurred by the customer as we do not accept Freight To Collect (FTC) for the packages being returned. Goods purchased using a promotional code are not eligible for return or exchange. Should a purchase involve a promotional code and an alternative payment method, only the amount exceeding the promotional value is deemed refundable.
Initiating a Return
- Please contact our Customer Service team to begin the return process. Include in your communication: Your Account Email Address, A Clear Description of the Issue, Your Desired Outcome, and Photographic Proof.
- Await our return confirmation before proceeding to send back your order.
- Return the package to the provided address and share the tracking number with us via email.
- An automatic refund will be processed within 10 working days post receipt and inspection of the item(s).
*It's important to note that not all return requests may be approved without condition. We encourage a thorough review of our comprehensive Refund and Return Policy to understand fully the terms under which returns are accepted.
Contact For Support
To request assistance, please provide your order account email address and your order number, then detail your issue comprehensively. For items that are defective, incorrect, or not as described, please supply clear photographic or video evidence. Before proceeding with any returns, ensure all details have been confirmed with our Customer Service team via email.
Email: noyasmith@hotmail.com
*Note: We currently do not offer a complimentary returns service. As such, return and exchange shipping fees will be borne by the customer. For a smooth return process, please utilize a standard shipping service that includes tracking.
Resolution Timeline
We require 5 business days to address your return upon receiving your item(s). Following this period, a refund will be issued automatically within the next 10 working days.
Should you need further assistance, please don't hesitate to contact noyasmith@hotmail.com. Our team is dedicated to providing support and strives to respond to all queries within 24 hours.